The University of La Guajira actively promotes citizen participation through various mechanisms and instances, including:
Public Accountability Hearing: These are spaces for accountability, where the results of the management of a specific period are presented and reflected upon.
Accountability: Accountability is a fundamental duty of public administration authorities. It implies responding publicly to the demands of the citizenry regarding the management of resources, decisions and management carried out in the exercise of the power delegated to them.
Procedure: Refers to the sets or series of steps or actions regulated by the State that users must perform in order to acquire a right or comply with an obligation provided for or authorized by law.
Guardianship Action: This mechanism allows any person to claim the immediate protection of their fundamental constitutional rights when these are violated or threatened by the action or omission of any public authority or private party, as established by law.
Complaint: This is a document notifying the competent authority of the commission of a crime or misdemeanor.
Citizen Oversight: This is a democratic mechanism of representation that allows citizens and community organizations to exercise oversight over public management.
PQRSD System: This system addresses citizen requests, complaints, claims, suggestions and denunciations to guarantee a timely and effective response.
Petition or Rights of Petition: It is the right of all persons to request or complain to the competent authorities, either for reasons of general interest or particular interest. This includes respectful requests for information and/or consultation and obtaining a prompt resolution.
Complaint: Represents any verbal, written or digital expression of dissatisfaction with the conduct or action of public servants or private individuals performing a government function that requires a response.
Claim: It consists of any verbal, written or digital expression of dissatisfaction related to the provision of a service or the deficient attention of a public authority. It refers to the non-fulfillment of a right harmed or threatened due to the deficient provision or unjustified suspension of the service.
Suggestion: This is any verbal, written or digital expression of recommendation delivered by the citizen, with the purpose of improving the services provided by the University of La Guajira. This may include recommendations to rationalize the use of resources or make public management more participatory.
These mechanisms and instances of citizen participation are fundamental to involve the community in decision making and to guarantee transparent and efficient management at the University of La Guajira.
