Taking into account that the process of Academic Registration - Period 2020 - I, will be conducted purely virtual, the University of La Guajira, is allowed to have the following directory in order to provide support and attention in case of any difficulty. It is important to make use of these directories, if and only if real support is required. Remember that there is also a video and informative notices will be published where you can get support for the academic registration process in the SMA Platform.
Keep in mind that:
- If your academic enrollment situation presents a particular case that can only be handled by the Academic Secretary or Field Coordinator of your faculty, please use the faculty access link.
- If your academic enrollment situation does not present any particular case, please refer to the GENERAL ATTENTION directory.
- If your situation is related to the Language Center, please use the Language Center access link.
How does the student chat service work?
Cuando hagas clic en el enlace proporcionado en el directorio, serás redirigido a una plataforma de chat. Here, encontrarás un formulario que deberás completar inicialmente. Una vez que hayas llenado los campos requeridos, simplemente haz clic en el botón “Iniciar el chat” (que generalmente es de color azul).
At this point, two scenarios can occur:
- If the support staff is already assisting another student, you will have to wait your turn online.
- If there are no students being served at that time, you will be served immediately by a support staff member.
We are here to help you, feel free to use our student chat service whenever you need it!
How is the student chat service completed?
Después de recibir la atención que necesitas, ya sea que tu consulta haya sido resuelta o no, deberás finalizar el chat de la siguiente manera: En la parte superior derecha del chat, verás un ícono en forma de “X”. Haz clic en ese ícono para cerrar el chat. Una vez hecho esto, se activará un formulario que deberás completar. Este formulario se utiliza como registro de la atención recibida.
What are the opening hours of the student chat service?
Our student chat service is available during the following hours:
- If there are no students being served at that time, you will be served immediately by a support staff member.
- We are here to help you during these times, feel free to contact us during these times if you have any questions or need assistance!
